About Us

Our Vision: Care as I would like it

Sapphire Care was founded in 2003, with the objective of changing the way in which the Aged Care industry was viewed and operated. Starting with just one residence the company has now grown into one of the most successful and highly regarded Aged Care operators in Victoria.

Sapphire is focussed on delivering exceptional Care, Lifestyle and Surroundings. Our promise is to listen and put residents first, offering a complete range of care needs across our residences.

We enjoy an excellent reputation as a leading provider of Aged Care services. All Sapphire residences meet industry accreditation and certification requirements and are designed to specialised architectural standards.

With an ageing population and a changing regulatory environment, Sapphire’s strong leadership, management and service delivery means it is well positioned to help our residents thrive in their golden years.

This is the Sapphire Care Difference.

Our Values

Our “Spirit” Values are key to who we are and reflect our culture and traditions.

Our Values

- Service
- Performance
- Integrity
- Respect
- Innovation
- Teamwork

The general meaning of each of our values are as follows:


To be an effective Employee at Sapphire Care you are strongly customer focussed and take pride and pleasure in being able to positively respond to requests (either internal or external) and nothing seems to be ‘too much of a hassle’. Your work load is geared towards providing an effective service and allows you to be flexible and timely in all responses. You have a high level of initiative, you go out of your way to identify methods of improving your current job and will always make the effort to do that little bit extra.


To be an effective Employee at Sapphire Care you have a solid technical/clinical and general knowledge base, you fully understand the technical nature of your position and can readily apply your expertise in dealing with any given task or problem.


You always exhibit honesty and compliance in all facets of the workplace and at all times are sensitive to the needs of others. Your honest and open approach commands the respect of your peers, who are in no doubt as to the sincerity of your comments or actions.


You always display a genuine interest in what people have to say, and actively listen and learn from others. You always treat everyone as equal and are you are perceived to be fair and trustworthy.


You always show a strong degree or initiative in making decisions in order to complete tasks (within limits of authority) and are very adaptable and cope well with the introduction of change such as new systems or technology. You always stay calm in pressure situations and are able to take unforeseen matters into your stride and despite the existence of any adversity, will perform to the required standard.


You always demonstrate co-operation with other team members and supervisors or to complete any tasks at hand and willingly share knowledge and enjoy the experience of assisting others to discover a new skill or idea.

Stories from our Residents

One of the joys of being in the Aged Care industry is meeting wonderful people who have led amazing lives.

In their lifetimes, they have seen the world move in a way that we can only reference in historical books; from a life where so many technologies were still new and had only just started to change lives; where movies that had sound had become a global phenomenon; and space travel was still a distant dream.

And as with all of us, they have had their fair share of ordeals and hardship, but their lives have also been filled with successes, many magical moments and highlights. These precious reminiscences that our residents have shared are a glimpse into our history. At Sapphire, we felt that it was important that these stories did not go untold and so we have taken the liberty of recording some of their recollections for you read.

This book contains five individual stories, from six of our wonderful residents. We hope that you enjoy these stories and come to understand why we enjoy being part of our residents’ lives so much.

Click here to see some amazing stories from our residents >

Sapphire Care Leadership

The Sapphire Care Leadership team consists of strong management and expertise from industry experienced staff with proven backgrounds.

Robert Putamorsi
Chief Executive Officer

Robert was appointed as Interim Chief Executive in August 2018. Robert has been part of the leadership since October 2017 when he took up the role of Executive General Manager - Business Development, Property and Infrastructure. He comes to BlueCross with more than 20 years of experience in a number of senior roles at Australian Unity including finance, commercial, operations and business development. His last role at Australian Unity was General Manger - Retirement Communities.

Robert holds a Bachelor of Business (Accounting) from Deakin University and is both a Licensed Real Estate Agent and a Fellow Certified Practising Accountant (FCPA). Over many years in the industry, he has developed an extensive knowledge of both the aged care and retirement village living sectors, making him well placed to lead the company and help us in achieving our growth and expansion plans into the future.

Ingrid Williams
Interim Chief Operating Officer

Ingrid joined BlueCross in July 2019 as Interim COO. She has more than 30 years' experience in the health and aged care sectors and was CEO of an 1100-bed aged care business in Victoria. More recently, Ingrid was the owner and Managing Director of a private 191-bed aged care business and runs her own advisory business, where she provides consulting services to various businesses. Ingrid originally trained as a nurse and specialised in intensive care and paediatric nursing. She has a BA in Educational Studies, MA in Health Administration and a Diploma of Business (Frontline Management). She is also a graduate of the AICD and INSEAD, and the Williamson Community Leadership Program.

Jodie Jones
Executive General Manager - Clinical Governance, Risk & Innovation

Jodie joined BlueCross in July 2017. She has 27 years of healthcare experience across the full continuum of care in metropolitan and remote areas of acute, sub-acute and ambulatory care settings. She has also worked as a private consultant providing education advice and reviewing regional health services and clinical governance structures. A nurse by background, Jodie holds a Graduate Diploma in Education and a Masters in Business Administration. In her last role at Peninsula Health, she led the sub-acute wards to win the Qualitas Award in the Productive Ward series. The series has a major focus on quality and visual management to ensure staff regain valuable time to allocate to client care.

Colin Holland
Executive General Manager - Finance & Corporate Services (CFO)

Colin joined BlueCross in September 2016. He has responsibility for the Group’s finance and information technology functions including statutory accounting, finance, taxation, treasury, accounts and payroll management and company secretarial.

Colin has over 30 years’ experience in financial management, with the most recent 9 years in public health, as CFO for Melbourne Health, CFO for South Metropolitan Health in Perth, Interim CFO for Northern Health in Melbourne, and Interim CFO for Barwon Health in Geelong. Previously from a predominantly manufacturing background, Colin had five years’ collective experience as Chief Financial Officer and Company Secretary for ASX listed hospitality group National Leisure & Gaming and for agri-food business Select Harvests; 13 in a variety of senior financial and commercial roles within South Pacific Tyres; and three years as Divisional Financial Controller for the automotive division of Nylex.

Colin holds a Bachelor of Business (Accounting), a Master of Business Administration, and a Graduate Diploma of CSP. He is a Fellow of CPA Australia, a member of Governance Institute of Australia, and a member of Australian Institute of Company Directors.

Alan Johncock
Executive General Manager - Business Development, Property & Infrastructure

Alan joined the BlueCross leadership team in October 2018. He is responsible for managing the company's property and infrastructure portfolio, as well as sourcing, evaluating and executing new acquisition strategies and development investments. Previously he held a number of senior management positions at Charter Hall Group, Macquarie Group and global consulting engineers, Arup, in the UK and Australia. Alan holds a Masters degree in engineering from the University of Warwick (UK), an MBA from the Australian Graduate School of Management, and is a member of the Australian Institute of Company Directors.

Catherine Buttigieg
Executive General Manager, People & Culture

Catherine joined BlueCross in May 2019, bringing with her over 25 years of experience in strategic and operational People & Culture leadership roles in multiple industries including retail, sales, supply chain, financial services, IT, healthcare and insurance. Having worked in B2B and B2C across public, private, regulatory and multinational environments, Catherine is highly experienced in dealing with complexity and a dispersed workforce. She thrives on creating whole of business capability and cultural frameworks that help organisations achieve their objectives through people. She holds a Bachelor's Degree in Business, is a Fellow Certified Practitioner of the Australian HR Institute and a recent graduate of the Australian Institute of Company Directors.

Sapphire Care Board Members

The Board of Sapphire Care has considerable experience across a range of sectors relevant to manage a fast-growing business.

Dr Julie Caldecott
Inaugural Independent Chair

Julie qualified as a medical practitioner in the 1980s and holds an MBA from the University of Melbourne. She later moved into leadership and management consulting at the Boston Consulting Group where she worked for more than 20 years in various roles including as a Consultant, Project Leader, Head of Learning & Development, Director and Partner. Julie has also owned and operated her own consultancy practice. She currently holds a number of Board appointments across both public and private sectors, bringing a wealth and depth of experience to BlueCross|SapphireCare.

David Eccles
Non Executive Director

David co-founded BlueCross in 1993. Since then, David has overseen the growth of BlueCross and its brand into a leading player in the delivery of quality aged care services in Victoria. David’s leadership of the Group has seen BlueCross grow through the development and acquisition of new aged care residences. David’s peers recognise him as one of the pioneers in the delivery of aged care services in Victoria.

Cathy Eccles
Non Executive Director

Cathy is one of the founding Directors of BlueCross and is Managing Director of Eccles Realty, a family owned business that has been involved in aged care transactions for more than 55 years. She is also the Managing Director of AIM Software and has extensive expertise in the financial markets.

Tony Battle
Non Executive Director

Tony joined the BlueCross Board in November 2013. He has extensive experience in merchant banking and corporate finance with prominent international and domestic institutions. Tony has previously held a non-executive director role for a global renewable energy company. He is Chairman of the Sapphire Care Board, a Fellow of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia. Tony holds a Bachelor of Commerce degree from Melbourne University.

John Murray
Non Executive Director

John Murray joined the BlueCross Board in December 2018. He has over 30 years of experience in both Senior Executive and Non-Executive Director roles across diverse industries and company ownership structures. He is currently a director of the Sumitomo-owned Emerald Grain, private green waste business Jeffries Garden Soils and Sapphire Holdings Ltd, which owns 50% of BlueCross. John's most recent executive roles were Managing Director of Emerald Grain and prior to that, Managing Director of listed agribusiness, Ridley Corporation. He has been involved in aged care since his appointment as a director of Sapphire Holdings in 2016.

Monday 4 December 2017

The BlueCross and Sapphire Care merger is now complete

The BlueCross and Sapphire Care merger is now complete. Since the announcement of the merger in late July 2017, we have focussed on establishing the new Executive Leadership Team and the commencement of our merger integration program.

BlueCross and Sapphire Care currently own and operate 33 existing residential services across metropolitan Melbourne, Phillip Island and Kilmore. The combined company now care for more than 2500 residents with a healthy pipeline of new beds to become active in the next two years, and a HomeCare service delivering care to more than 850 community clients.

We will also continue to operate both the BlueCross and Sapphire Care brands until further notice.

For more information about BlueCross, visit: www.bluecross.com.au

What our residents say:

"My father, Dallas Crook, lived at the Gables in Camberwell. He was treated very well and with respect and kindness. All of the staff, were wonderful to him. I ate with him a number of times at the Gables and was impressed with the food. The staff went out of their way to help him and supported him in joining in with the activities. You did a wonderful job."

Sue Crook

"My family and I are so grateful to your team for the wonderful manner in which they have cared for mum and dad. My parents were treated with a constant level of respect and good humour which has made the transition into care so much easier both for them and the rest of the family. You should be proud of your team and the culture at Hilltop.”

Frank Viola