About Us

Our Vision: Care as I would like it

Sapphire Care was founded in 2003, with the objective of changing the way in which the Aged Care industry was viewed and operated. Starting with just one residence the company has now grown into one of the most successful and highly regarded Aged Care operators in Victoria.

Sapphire is focussed on delivering exceptional Care, Lifestyle and Surroundings. Our promise is to listen and put residents first, offering a complete range of care needs across our residences.

We enjoy an excellent reputation as a leading provider of Aged Care services. All Sapphire residences meet industry accreditation and certification requirements and are designed to specialised architectural standards.

With an ageing population and a changing regulatory environment, Sapphire’s strong leadership, management and service delivery means it is well positioned to help our residents thrive in their golden years.

This is the Sapphire Care Difference.

Our Values

Our “Spirit” Values are key to who we are and reflect our culture and traditions.

Our Values

- Service
- Performance
- Integrity
- Respect
- Innovation
- Teamwork

The general meaning of each of our values are as follows:


To be an effective Employee at Sapphire Care you are strongly customer focussed and take pride and pleasure in being able to positively respond to requests (either internal or external) and nothing seems to be ‘too much of a hassle’. Your work load is geared towards providing an effective service and allows you to be flexible and timely in all responses. You have a high level of initiative, you go out of your way to identify methods of improving your current job and will always make the effort to do that little bit extra.


To be an effective Employee at Sapphire Care you have a solid technical/clinical and general knowledge base, you fully understand the technical nature of your position and can readily apply your expertise in dealing with any given task or problem.


You always exhibit honesty and compliance in all facets of the workplace and at all times are sensitive to the needs of others. Your honest and open approach commands the respect of your peers, who are in no doubt as to the sincerity of your comments or actions.


You always display a genuine interest in what people have to say, and actively listen and learn from others. You always treat everyone as equal and are you are perceived to be fair and trustworthy.


You always show a strong degree or initiative in making decisions in order to complete tasks (within limits of authority) and are very adaptable and cope well with the introduction of change such as new systems or technology. You always stay calm in pressure situations and are able to take unforeseen matters into your stride and despite the existence of any adversity, will perform to the required standard.


You always demonstrate co-operation with other team members and supervisors or to complete any tasks at hand and willingly share knowledge and enjoy the experience of assisting others to discover a new skill or idea.

Stories from our Residents

One of the joys of being in the Aged Care industry is meeting wonderful people who have led amazing lives.

In their lifetimes, they have seen the world move in a way that we can only reference in historical books; from a life where so many technologies were still new and had only just started to change lives; where movies that had sound had become a global phenomenon; and space travel was still a distant dream.

And as with all of us, they have had their fair share of ordeals and hardship, but their lives have also been filled with successes, many magical moments and highlights. These precious reminiscences that our residents have shared are a glimpse into our history. At Sapphire, we felt that it was important that these stories did not go untold and so we have taken the liberty of recording some of their recollections for you read.

This book contains five individual stories, from six of our wonderful residents. We hope that you enjoy these stories and come to understand why we enjoy being part of our residents’ lives so much.

Warmest regards, Ernest Medina.

Managing Director, Sapphire Care

Click here to see some amazing stories from our residents >

Sapphire Care Leadership

The Sapphire Care Leadership team consists of strong management and expertise from industry experienced staff with proven backgrounds.

Fabio Maya
Chief Executive Officer

Fabio is a Division 1 Nurse with over 25 years experience in aged care. Fabio has held general manager positions at large aged care groups in addition to overseeing aged care residences. Fabio has used his extensive aged care knowledge as Sapphire COO since Sapphire Care's inception, prior to becoming CEO

Nicole Standfield
General Manager Residential

Nicole is a nurse with over 10 years experience in aged care. Nicole has managed aged care residences and retirement villages. Nicole was a Regional Quality Manager of a large aged care operator before joining Sapphire Care as the General Manager Residential.

Toni Flynn
General Manager Human Resources

Toni oversees all human resource, industrial relations, occupational health & safety and training matters for Sapphire Care. With over twenty five years HR experience in the finance sector, corporate and government bodies Toni has a broad knowledge base in change/transition management, employee relations, selection and recruitment and implementation of organisational structures.

Barry Johnson
General Manager Business Innovation

Barry is a nurse by background with over 20 years aged care experience. Barry has vast senior management experience having worked with Vasey RSL Care and Mercy Health managing their Quality systems with a focus on continuous improvement initiatives. Barry is responsible for Sapphire’s care quality systems and processes to ensure Sapphire remains as a leader in the industry.

Jane Forsyth
General Manager Client Services

Jane has been professionally involved in the aged care industry for over 22 years with a strong background in nursing. Previously employed with Mercy Health and now with Sapphire Care, Jane is responsible for all client services and the admissions process across Sapphire residences.

Bruno Agostini
Financial Controller

Bruno is a qualified CPA Australia Accountant. He has over 15 years Management experience in Corporate accounting. Bruno has worked for large multi nationals, publicly listed and private companies.

Kathy Warren
General Manager Residential

Kathy is a nurse with 20 years experience in aged care. Kathy has managed aged care residences and is the General Manger of Residential Services at Sapphire Care.

Josh Piper
General Manager IT

Josh is General Manager of Information Technology and Communications. He has over 25 years of Corporate experience in Aged Care and professional services. His experience and skill set is significant, including improving service delivery through embracing efficient use of technology and communications.

Stanika Rjazancew
General Manager Funding

Stanika has 30 years of extensive and diverse experience and knowledge in business, health, aged care, public service at The Department of Health and Ageing, Department of Social Services and Department of Health. Stanika’s professional background includes nursing, education, leadership, policy development, financial, business risk and compliance management.

Sapphire Care Board Members

The Board of Sapphire Care has considerable experience across a range of sectors relevant to manage a fast-growing business.

Tony Battle

Tony Battle has considerable finance and Board experience. He has spent most of his career in corporate banking including Partnership Pacific as an Executive Director, Credit Lyonnais as General Manager Structured and Corporate Finance, and most recently as Director of Infigen Energy Ltd. Tony was appointed to the Sapphire Care Board in 2011 and is also Chairman.

Ernest Medina
Managing Director

Ernest Medina has considerable experience in finance and business development. He spent 15 years at Credit Lyonnais in the capacity of Director Project Finance involved in large scale financings. Since 2003, Ernest has been Managing Director of Sapphire Holdings Group and since 2006 as a Director of the Blue Cross Aged Care Group.

Carol Allen
CEO Sapphire International

Carol has worked as a CEO in the community sector for over 20 years and been a Director of aged care services both residential and community since 2003. Carol has been a Sapphire Director since 2003. Carol was CEO of Blue Cross aged care from 2006 to 2014. Carol is a Director and Board member of Blue Cross and is currently the CEO of Sapphire International.

Carol is a Board Member of the peak body for aged services, Leading Aged Services Australia. Carol is also the Chairperson of StarBright learning Exchange that provides a cross-cultural exchange between Australian and South African early childhood educators.

Colin Edmondstone
Board Member

Colin has been a senior accountant and executive for over 30 years. Colin has been a Director of the Sapphire Group since 2003 and currently serves as the Finance Director for Sapphire.

Danielle Murray
Board Member

Danielle Murray is a Division 1 Registered Nurse with extensive health service management expertise gained in over 25 years in the acute hospital sector. She has considerable experience in the management of quality projects, clinical governance frameworks and lean business improvement methods. Danielle is currently employed as the manager of the Peter MacCallum Cancer Centre’s business improvement program. Danielle was appointed to the Sapphire Care Board as a Non Executive Director in November 2013. She has Dip App Sci, BN and a Master of Health Services Management.

Wednesday 26 July 2017

BlueCross and Sapphire Care are set to merge with immediate effect.

Collectively, Sapphire Care and BlueCross have been providing high quality community and residential care services for almost forty years and throughout this time, they have built trusted brands and respected reputations within the communities which they serve. Following a period of review and consideration, the Boards of both organisations believe that the merger provides a strategic platform to leverage growth and market opportunities to meet the needs of ageing Australians.

BlueCross and Sapphire Care currently own and operate thirty-five existing residential services across metropolitan Melbourne, Phillip Island and Kilmore. With more than 2630 residential care beds, a pipeline of more than 500 new beds to become active in the next two years and a HomeCare service delivering care to more than 1000 community clients, the company is committed to being a leading provider in the sector.

Current BlueCross Chief Executive, Alan Lilly, will lead the newly merged company. “I am delighted to be leading this great company which is very focused on providing high quality care and service, with the highest standard of accommodation to meet the changing needs of our communities,” he said.

Alan joined BlueCross in September 2016 and has extensive experience in the leadership and management of health and aged care services. He is Registered Psychiatric Nurse by background with post graduate qualifications in general nursing and health service management. He also holds an appointment as Adjunct Professor with Australian Catholic University.

Whilst the merger is effective immediately, the companies will combine business operations in the coming months with an anticipated completion later this year, subject to due formalities.

David Eccles
Blue Cross

Tony Battle
Sapphire Care

Media Enquiries to: Suzannah Aivatoglou on 0417 066 828 or 9828 1277

Letter for residences and clients of Sapphire Care

What our residents say:

"My father, Dallas Crook, lived at the Gables in Camberwell. He was treated very well and with respect and kindness. All of the staff, were wonderful to him. I ate with him a number of times at the Gables and was impressed with the food. The staff went out of their way to help him and supported him in joining in with the activities. You did a wonderful job."

Sue Crook

"My family and I are so grateful to your team for the wonderful manner in which they have cared for mum and dad. My parents were treated with a constant level of respect and good humour which has made the transition into care so much easier both for them and the rest of the family. You should be proud of your team and the culture at Hilltop.”

Frank Viola