Careers

Sapphire Care And Your Career

At Sapphire Care we consistently strive to provide and deliver exceptional care, lifestyle and surroundings to ensure outstanding premium care for all of our Residents at our purpose built and high quality residences.

To work for Sapphire Care you must be passionate about people, specifically our Residents, their families and our Employees so that we fully support our Vision and the provision of first class service.

Our Values

- Service

To be an effective Employee at Sapphire Care you are strongly customer focussed and take pride and pleasure in being able to positively respond to requests (either internal or external) and nothing seems to be ‘too much of a hassle’. Your work load is geared towards providing an effective service and allows you to be flexible and timely in all responses. You have a high level of initiative, you go out of your way to identify methods of improving your current job and will always make the effort to do that little bit extra.

- Performance

To be an effective Employee at Sapphire Care you have a solid technical/clinical and general knowledge base, you fully understand the technical nature of your position and can readily apply your expertise in dealing with any given task or problem.

- Integrity

You always exhibit honesty and compliance in all facets of the workplace and at all times are sensitive to the needs of others. Your honest and open approach commands the respect of your peers, who are in no doubt as to the sincerity of your comments or actions.

- Respect

You always display a genuine interest in what people have to say, and actively listen and learn from others. You always treat everyone as equal and are you are perceived to be fair and trustworthy.

- Innovation

You always show a strong degree or initiative in making decisions in order to complete tasks (within limits of authority) and are very adaptable and cope well with the introduction of change such as new systems or technology. You always stay calm in pressure situations and are able to take unforeseen matters into your stride and despite the existence of any adversity, will perform to the required standard.

- Teamwork

You always demonstrate co-operation with other team members and supervisors or to complete any tasks at hand and willingly share knowledge and enjoy the experience of assisting others to discover a new skill or idea.

Apply For Work

All of our vacancies for positions in one of our Residences or at Head Office are advertised on SEEK, to view our current vacancies click here.

If you would like to be considered for a role at Sapphire Care if one becomes available in the near future, please complete the form below and attach your resume/CV.

We will review your details and will advise you of any positions that we may have, all details will only be kept for up to 2 months and will then be destroyed in line with Privacy legislation. Your details are safe with us and will only be used to contact you about employment at Sapphire Care and will not be passed onto any outside person or Company.

Please Note: All Employees who work in aged care in any position are required to have a current National Police Check.

What Can Sapphire Care Offer Me?

As a progressive and dynamic organisation we recognise that our Employees are our most valuable asset and it is our Employees who provide all aspects of our total business in the delivery of care to our Residents.

We offer above award wages and conditions to all our Employees as well as:

Employee Recognition - Our annual Employee recognition program “SPIRIT Awards” where Employees nominate their colleagues to recognise them in exemplifying one of our SPIRIT values (Service, Performance, Integrity, Respect, Innovation and Teamwork). Award winners are honoured at our annual Awards Night function.

Service Awards - Each year we acknowledge our Employees who have devoted a significant number of years to working at Sapphire Care. These awards recognise the dedication and loyalty of our Employees and the contribution they make to the business. The awards are for service of five (5) plus years and are awarded and celebrated at each five year anniversary with the presentation of a pin and a monetary voucher.

Flexible employment options – Full time, part time and casual employment options

Great Facillities - Modern well equipped residences at various sites across the Melbourne Metropolitan area and one regionally based on Phillip Island.

Modern Technology - State of the art care and communication systems

Learn Skills on the Job - A supportive and enjoyable team environment

No cost Uniforms - All mandatory uniform items supplied.

An Employee Assistance Programm - As part of Sapphire Care’s commitment to ensuring our Employees are supported during difficult personal or workplace circumstances. We recognise that mental health programs and psychological assistance should be readily accessible if required. The program is available to all Sapphire Care Employees and their immediate family members via free and confidential counselling service provided face to face, or telephone discussions with trained professionals, such as psychologists, up to 6 sessions per year.

Novated Leases - Available to all Permanent Employees after 6 months service through a third party. A novated lease is a salary packaging option which lets you pay for a new or used car from your pre-tax salary.

Corporate Support -Finance, Client Services, Quality, ACFI, Human Resources, OH&S, Training & Development, IT and Property Maintenance.

How Can I Develop My Career With Sapphire Care?


Sapphire Care provides ongoing training to all of our employees.

At Sapphire Care career opportunities are always available as we are committed to internal growth of our Employees. With the rapid growth of the Aged Care Industry there are many ways in which to grow and advance your career if you wish too.

As part of this commitment we recognise that learning & career development of our Employees has a key effect in the role they provide in the exceptional care of all our Residents. In addition, it encourages every Employee to grow personally and professionally.

The programs that we have in place include:

-Orientation of all new Employees

From their commencement in line with a set schedule and handbook and an allocated buddy to assist them to settle in and ensure they have and the skills, knowledge and understanding required.

-Ongoing mandatory training

In key aspects such as fire & evacuation, manual handling, compulsory reporting and diversity awareness that all Employees must attend and are paid for their attendance and successful completion.

-Certificates III and IV training and Traineeships

Sapphire Care encourage Employees who meet the eligibility criteria to further their skills and knowledge. We have partnerships with external providers to assist furthering careers through completing a certificate level qualification or a traineeship.

-Ongoing learning and development

Through an Aged Care specific e-learning program that has a vast array of programs that Employees can access on the job or from home.

-Ongoing on-the-job training

With continued development and feedback.

For further details contact Kate Tonge

What Career Choice Do I Have?


The aged care industry is one of the fasted growing industries in the world and as such relies on many different people working in different roles. We value the diversity that different backgrounds, experiences, skills and talent bring to each of our residences and believe that this adds to the way we help all our Residents enjoy a new stage of life.

Sapphire Care offers opportunities for our Employees to grow and develop both in their day to day role and through training and support to ensure that we all succeed in the progressive aged care sector.

The key roles and positions that make up Sapphire Care and that we recruit for in our Company include:

Residential Managers

In each of our residences there is a professional Manager whose role encompasses a broad spectrum of responsibilities for the provision of a high standard of care and lifestyle to Residents. The Residential Manager acts as a figurehead for the residence and drives efficient and effective management of human, material and fiscal resources according to Sapphire Care’s strategic plan, the residential continuous improvement action plan and supplied budgeting guidelines.

The position has responsibility for collaborating with all levels of management and Employees to foster compliance, accountability, innovation and continuous improvement in a premium home-like environment. The capacity to provide leadership, facilitate change, work within all legislative requirements, develop a positive workplace culture and achieve business objectives will be critical to the success of this role.

Clinical Manager

In each of our residences our Clinical Managers are experienced and qualified RN’s who are primarily responsible for the leadership and management of the clinical care at the residence. This position ensures the provision of high quality care and support to Residents who may have a wide range of care needs and to ensure effective clinical governance of these services. The role provides leadership and support to a team of registered enrolled nurses and personal care workers operating across the residence and contribute to the identification, assessment and planning of training for Employees in clinical care.

Customer Service Officers (CSO)

In each of our residences our Customer Service Officer is responsible and accountable for the day to day activities of reception, ensuring that administrative and reception services are provided to Residents, visitors and Employees of the residence to an exceptional standard, whilst maintaining optimal efficiency, confidentiality and cost effectiveness. The Customer Service Officer is an integral resource for the Residential, Services and Clinical Manager in the smooth operation of the residence.

Client Service Managers (CSM)

Our Client Service Managers are responsible to manage the admissions and waitlist across a number of residences and to manage the facilitation of tours across the residences. This role is to assist Residents and their representatives with the process of admission to residential care therefore a sensitive consumer orientated approach is essential. This role may also be expected to visit and assess potential Residents within their home or at hospital, to determine their suitability for admission.

Nurses (RN) and Enrolled Nurses (EN)

Both Registered and Enrolled Nurses are integral members of the clinical care team working closely with the Clinical Manager to provide high quality clinical and general care and support to all of our Residents.

Our nurses are responsible for leading the direct care team and ensuring effective clinical governance at all times across the residence and contribute to the identification, assessment and planning for training of Employees in clinical care.

Our Registered Nurses may work in an In-Charge capacity and deputise for the Residential Manager/Clinical Manager on evening and weekend shifts where required.

We are aware that not all nurses are available for full time work but with the flexibility we have in providing exceptional care 24/7, various work place arrangements can be implemented to work around your availability requirements.

Personal Care Workers (PCW)

Our Personal Care Workers provide Residents with compassionate and considerate assistance in all aspects of care including hygiene, medication and general assistance. A key part of the role is communication with Residents and other Employees along with the provision of accurate and timely documentation relevant to the resident’s care. All Personal Care Workers work collaboratively with management, clinicians, Residents, families, support staff and relevant community agencies to help Residents with their personal needs.

We are aware that not all Personal Care Workers are available for full time work but with the flexibility we have in providing exceptional care 24/7, various work place arrangements can be implemented to work around your availability requirements.

Lifestyle Team

Our Lifestyle Team in each residence is responsible for the planning, creation, implementation and evaluation of both individual and group lifestyle programs that are resident focused, and support resident independence, creativity and dignity. The role’s purpose is to enrich the lives of the Residents through entertainment and occupation; through encouragement and support by providing a sense of independence, creativity, dignity and most importantly, purpose.

The programs developed by our Lifestyle team are aimed at ensuring that all of our Residents feel valued and that they are still motivated to engage in activities of their choice. The role works in consultation with the wider care team to provide relevant and timely information for the care planning process.

Residence Support Staff

We have other key staff such as Maintenance Officer and Laundry Assistant that are responsible to assist the Residential Manager ensure that the residence and overall care to all Residents are maintained at an optimal level.

Corporate and Shared Services

Our Corporate and Shared Services are a professional and dedicated team that cover all aspects of Operations, Human Resources, Finance, Property, Business Development and IT.

  • Apply For Work

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